Echo: Born out of the Water Industry
RapidXtra, built specifically for the water industry, is developed and owned by Echo Managed Services, the customer journey specialist, born out of the water industry.
Echo has been delivering IT billing software and end-to-end customer contact management services to the UK water industry for over 15 years. Our vast experience in the deployment and delivery of services together with our in-depth understanding of the market and its regulatory requirements, makes us the perfect partner to support you in delivering great customer experiences to your water customers.
Monica Mackintosh, Managing Director, Echo Managed Services
Our Services include...
Debt Collection Services
There are many debt collection agencies in the UK, but there aren’t many who truly understand customer service. And that’s where we’re different. Our people place customer service at the heart of our operation; engaging your customers, protecting your brand and collecting more.
Water Billing Services
Built specifically for the UK water industry, RapidXtra is the UK’s leading and proven billing system for water, billing 5.3 million household and non-household water customers per year.
Through a portfolio of software and service offerings, we provide either customer service outsourcing, debt collection or customer and billing software to OVER HALF OF THE UK'S CURRENT WATER COMPANIES.
An Award Winning Team
We’re proud to have been shortlisted as finalists for 19 industry awards in the last year. Winning 7 of these awards is testament to the expertise and dedication of our teams.