A Part of Echo Managed Services

Echo: Born out of the Water Industry

RapidXtra, built specifically for the water industry, is developed and owned by Echo Managed Services, the customer journey specialist, born out of the water industry.

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Echo has been delivering IT billing software and end-to-end customer contact management services to the UK water industry for over 15 years.  Our vast experience in the deployment and delivery of services together with our in-depth understanding of the market and its regulatory requirements, makes us the perfect partner to support you in delivering great customer experiences to your water customers.
Monica Mackintosh, Managing Director, Echo Managed Services

Our Services include...

Contact Centre Services

Working in partnership with you, Echo can improve every aspect of your customer contact. Our UK Based, award-winning, 24/7 multi-channel service is proven to deliver customer service excellence, delight your customers and meet your evolving objectives.
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Debt Collection Services

There are many debt collection agencies in the UK, but there aren’t many who truly understand customer service. And that’s where we’re different.  Our people place customer service at the heart of our operation; engaging your customers, protecting your brand and collecting more.
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Field Services

As customer service specialists, we deliver a range of stand-alone or combined services with understanding and empathy; building positive relationships and protecting your brand as if it were our own.
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Water Billing Services

Built specifically for the UK water industry, RapidXtra is the UK’s leading and proven billing system for water, billing 5.3 million household and non-household water customers per year.

 

Through a portfolio of software and service offerings, we provide either customer service outsourcing, debt collection or customer and billing software to OVER HALF OF THE UK'S CURRENT WATER COMPANIES.

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An Award Winning Team

We’re proud to have been shortlisted as finalists for 19 industry awards in the last year. Winning 7 of these awards is testament to the expertise and dedication of our teams.

2017 Credit Awards Best Outsourced Collections Provider

2017 CCMA Collections Team Manager of the Year (bronze)

2016 Utility Week Customer Facing Team of the Year

2016 South West Outsourced Contact Centre of the Year

2016 CCMA Customer Experience Champion (Silver)

2016 Bristol Business Award for Outstanding Leadership and Management

2017 South West Outsourced Contact Centre of the Year