Unlike other utility billing systems, RapidXtra already contains all the features the water industry needs and is ready to be implemented immediately.
RapidXtra scales easily. Whether you need to bill and respond to hundreds or thousands of customers, we've got it covered.
Reliable and accurate billing each and every time, helping you deliver those all-important exceptional customer experiences.
An agile solution that's quick to implement and can grow with you, transforming your customer management and billing faster than ever.
A Partnership Approach
We understand that relationship building and accurate customer billing are integral to excellent customer service. Working closely with you, supporting your teams, and driving development together, we support you to deliver just that.
Easy to Use
RapidXtra's usability has been fine-tuned through years of client consultation to minimise screen time, limit key strokes and maximise ease of use. This means your contact centre advisors quickly become system experts.
A Single Customer View
RapidXtra enables a proactive approach to serving customers. By viewing all interactions on one screen, advisors are able to get a rounded view of any customer. This enables them to respond to the complete customer journey.
By sharing data and integrating seamlessly with a wide range of water industry core systems, RapidXtra helps you to efficiently deliver a great end-to-end customer experience.
As UK water follows energy into deregulation, the opportunity to offer your business customers gas, electricity and water has already arrived. And, with changes for the domestic market on the horizon, RapidXtra can help you be ready for the new multi-utility era. Assisting you to be prepared, compliant and competitive.
RapidXtra is the low risk and future proofed choice for your needs. It's rich, robust and proven functionality enables service improvements whilst releasing efficiencies. Whether you're a well-established business or a new market entrant, our solution can grow to meet your changing needs. What's more, we have an enviable track record of smooth implementations, on time and to budget.
Andy Mack, software services director, Echo Managed Services