Seven water companies have passed MOSL’s Market Entry Acceptance Testing (MEAT), with the help of Echo Managed Services’ RapidXtra software. These including: Anglian Water Business; Source for Business (part of Pennon Water Services); South Staffs Water; South West Water; Three Sixty (born out of Yorkshire Water); and Water2Business.
Echo and these companies have worked closely together as part of their user acceptance testing programmes over the past few months, to ensure that each company’s billing system is capable of communicating with the market, ahead of non-household opening in April 2017. Part of this was ensuring that the MOSL defined MEAT scenarios were successfully completed.
Echo partners with 15 of the 21 current water companies in the English market, providing a variety of outsourced services including customer contact and engagement, billing software services, and early arrears and debt collection.
The hard work we put into our retail-ready programme over the past few months has paid off, and we’re delighted to have helped our clients to become successfully certified with our RapidXtra software – designed specifically for the water market.
The past months have seen us work closely in partnership with our clients to proactively support them successfully through the market assurance testing phase. We’ll now remain on hand for further support during a crucial phase for many of our clients as they enter into shadow market operations ahead of the full market go-live in April 2017.
Andy Mack, software services director, Echo Managed Services