By your side, through to go-live and beyond
As we embark on the journey to system go-live, our teams will work closely with your people to ensure RapidXtra is tailored to meet the specific needs of your business. With over 20 years of water billing software implementations behind us, you'll have access to a team of experienced experts who can offer invaluable insight and advice along the way. And, our support services are entirely flexible, here to guide you through the process whatever your company size and resource availability.
The right implementation process, designed to meet your needs
Tried and tested, the RapidXtra implementation process is proven to achieve the most effective route to system go-live. Working closely with your teams, our consultants will support you every step of the way.
A high level project plan with key deliverables and milestones
A dedicated Project Manager
A highly experienced team of consultants
A robust approach to project management
A close, collaborative working partnership
Agile to meet your needs and timescales
Of course, the implementation process will differ depending on the speed, size and ambition of your project.
We are equally experienced in both more traditional on-premise implementations and more rapid, agile SaaS requirements.
Whatever your needs, and however quickly you need the right solution, we’ll work closely with you to implement RapidXtra on time and to budget.
Helping your people become RapidXtra experts
We'll ensure your teams are ready for go-live through our 'learning for change' training culture. Our end user training courses for your customer service agents and back office teams, together with our IT administration training, enable you to be confident your people will quickly become RapidXtra experts; able to deliver service excellence for your customers right from the moment the system goes live in your contact centre.
That's not all. Rest assured, we've been supporting water companies for 20 years....