A Partnership Approach

Great things happen when we work together

From the moment you choose RapidXtra, you'll benefit from our partnership approach to client relationships. We work closely with you and drive development together, ensuring RapidXtra continues to be perfectly matched to the needs of your business and the market in which you operate.


We engage your teams, understand your priorities and respond to your unique needs

Every client is assigned a dedicated Project Manager who immerses themselves in your business and project, working on site to help shape your project delivery plans.

We support and train your teams, in order for them to become experts; able to use RapidXtra intelligently in order to proactively serve your customers.

A bespoke approach to suit your needs

We recognise that your business and its needs are unique. That’s why, although we offer out-of-the-box client engagement models, we prefer to work closely with you in a way that perfectly matches your needs.

Whether it’s day-to-day engagement, longer term think-tank workshops or sharing your views with our other clients; we aim to be a true extension of your business, helping you overcome your challenges and achieve your goals.


Service Delivery Meetings

Regular sessions that keep everyone on top of current priorities, change notes and releases


Client Review Meetings

Senior level sessions to discuss performance and ensure we remain immersed in your business and its needs


RapidXtra User Group

Providing the opportunity for all our clients to meet, share, drive development and innovate

Working Together Sessions

Forward looking collaborative workshops that invest in insight and build close, long term relationships


By being close to your teams and your business, we add value through proactive recommendations and suggestions that may release further efficiencies, improve customer satisfaction or better serve your needs.  And by choosing RapidXtra, you don't just benefit from a partnership with our team.  With 20 water companies already using RapidXtra, you can be part of a collaborative user group of industry experts, driving innovation and excellence together.
Mark Alfer, head of operations, Echo Managed Services